Do we have your correct email address?
We need you to confirm that the email address we hold for your Teacher Support account is correct and unique to you. This is because you will use this email address to log in when we launch the School Support Hub.
To confirm your email address, please follow the steps below:
- Log into Teacher Support - you will see a pop-up box (see image above) showing the email address we hold for your account.
- Follow the instructions in the pop-up box. If you do not see the pop-up notice when you log in, change your browser settings to allow pop-ups for the site or ask your school technical support to do this for you.
- You will receive an email. Click on the verification link in the email to confirm that the new email address belongs to you.
Do you share your Teacher Support email address with someone else?
If the email currently linked to your Teacher Support account is shared by another teacher at your school, please follow the steps below:
Option 1 - Change your email address
Either you or the other teacher should change your email address in the ‘Edit Profile' page of the Teacher Support site. By doing this, you will be have both have unique email addresses linked to your accounts.
- Log in to the Teacher Support site
- Click ‘Edit Profile' link (see image above)
- Enter a new email address into the ‘Email (main)’ field. The email address must be owned by you and not shared with any other Teacher Support user
- Complete any other required fields
- Click the ‘Save Changes’ button
- You will receive an email. Click on the verification link in the email to confirm the new email address belongs to you.
Option 2 - Ask your School Support Coordinator to change your email address for you
Your School Support Coordinator can change one of the email addresses, leaving the other teacher with the original email address. If they follow the steps below, you and the other teacher will have unique email addresses linked to your accounts:
Your School Support Coordinator should log into the Teacher Support site and:
- Click the ‘Administer Users’ menu item and then on the ‘List of Users’ tab (see image above)
- Select your name from the list
- Enter your new email address into the ‘Email (main)’ field. The email address must be owned by you and not shared with any other Teacher Support user
- They should then click the ‘Update Email’ button
- Click the 'Update Email' button.
You will receive an email - click on the verification link in the email to confirm the new email address belongs to you.